I help B2B SaaS teams design and embed Customer Success frameworks that improve retention, expansion and customer value — delivering measurable impact and sustainable revenue growth.
Practical, outcome-focused engagements tailored to where you are today.
Build CS as a strategic growth engine with clear roles, metrics and governance.
Playbooks and journeys that reduce risk, drive expansion and improve value realisation.
Signal design, telemetry and actions that translate into pipeline and revenue impact.
Time-to-value accelerators and scalable enablement.
Outcome-based plans that align executives and create expansion opportunities.
Pragmatic guidance on CRM/CS platforms, reporting and automation.
Selected outcomes from recent client work.
I’m a hands-on Customer Success leader and the principal consultant at Outcomehaus. For 2+ years I’ve partnered with B2B SaaS companies to turn CS into a commercial growth engine — aligning product, revenue and operations around customer outcomes.
Ready to level up Customer Success? Share a few details and I’ll come back with practical next steps.